FAQ

What do you need help with?

  • How does this work?

    On TBC you buy bitcoin directly from other people. It's a listing service like Craigslist or Airbnb. Sellers list their ads to sell you bitcoin for a certain price and to get payment a certain way.

    Once you find deal you like you start a trade with the seller. You'll be in a live chat with them and they will tell you how to pay them, then once you pay they release the bitcoins directly from escrow to your TBC wallet. You can now spend them anywhere.

  • How do I buy my first bitcoin? Step by step please!

  • Are transaction instant or is there a waiting period?

    As soon as you buy direct from sellers here so once you start a trade, you are in a live chat, the seller is alerted via email and SMS and may come online right away or it could take them some time if they are asleep or half way around the world etc. Once you're chatting it happens pretty fast.

  • Can I buy a fraction of a bitcoin?

    Yes! You can buy any fraction of bitcoin you want. You can buy a minimum of $10 worth. The sellers also have limits. These are called trade ranges.

  • How do i know which is the price and the amount I am getting?

    The price of a single bitcoin is set by different exchanges. This is the rate that most merchants will use when you try and spend bitcoin. Here on our marketplace each seller defines their own price which is usually slightly higher than the exchange price because of convenience and speed at which you will receive your bitcoin.

  • What verifications do I need to buy with PayPal?

    You need a verified USA Paypal account. PayPal awards verified accounts only if you link your bank, debit card and upload id. Vendors will also ask for ID for themselves before accepting your PayPal.

  • Is everyone who takes bitcoin compatible with your wallet?

    Yes! The bitcoin in your TBC wallet can be used anywhere bitcoin is accepted.

  • Can I spend a fraction of a bitcoin?

    Yes. You can send bitcoin to any address or wallet. You can also install your own wallet on your computer or phone.

  • Once I buy bitcoin can I spend it anywhere?

    Yes. You can send bitcoin to any address or wallet. You can also install your own wallet on your computer or phone.

  • Does TBC sell bitcoins? Can I just link my bank account to you?

    Yes, TBC does sell bitcoins, However, we are known as a listing and escrow service for sellers to trade on.

  • How exactly do I get the bitcoin into a "wallet"?

    When you create an account on TBC you already have a free wallet set up. When you buy bitcoin on TBC the bitcoins go straight to your TBC wallet and are waiting to be used anywhere.

  • Where is the bitcoin balance maintained?

    When you buy bitcoin it automatically goes to your TBC wallet. We hold the bitcoins for you but you can send them to your own wallet on your phone or computer anytime. We recommend you install a separate wallet on your phone, send your bitcoins to it from TBC and then use your phone wallet to spend all your bitcoin. This is more secure for you as you hold and control your own bitcoin.

  • Okay, but how can I trade and create my own offers?

    You have 2 options for that.

    1. First option is to create your own buy offer with your desired payment method and offer details. After it's done just wait for sellers to respond to your offer.

    2. Second option which is much easier is to browse available sell offers and select an offer you can't resist. Have a look at sellers offer terms, start a trade with him, do the payment within stated payment window and wait for seller to release bitcoins to you from Paxful escrow. You can see on seller's offer page how much time it takes for seller to release bitcoins to buyer after payment was done. After bitcoins are released to you they will be immediately in your wallet and you are free to use them.

  • What if I want to sell bitcoin?

    You can start a trade only if you have enough bitcoins in your wallet and in a moment of trade your bitcoins will go to TBC secure escrow. At this moment buyer must complete a payment to you within a payment window time frame. Once buyer has done a payment, please verify it and release bitcoins to buyer.

  • I'm now hooked but how is it safe to buy bitcoin and how am I protected from scams?

    Before doing a trade with somebody you can see person's reputation, number of different partners, trades they had and their location in the world. Our platform ensures that users can not fake their stats or game the system. Moreover once a trade starts and bitcoins are in escrow, seller can not cancel the trade, it can be cancelled only by buyer or auto-cancelled by the system if payment is not done by buyer within payment window.

  • So how fast would I get my bitcoins?

    Seller will release bitcoins to you once you have marked a trade as paid. Depending on the payment method receiving bitcoins can be from nearly instant to couple of hours.

  • Now I'm ready to go and respond to someones offer but how does the trade process work?

    When a trade starts seller bitcoins are transferred automatically to our secure escrow and at this point seller can't cancel the trade. Only a buyer can cancel a trade at any moment and bitcoins will be transferred from escrow back to sellers wallet. If buyer hasn't done payment and not marked as payment completed within payment window time frame, a trade will be auto-cancelled and bitcoins moved back to sellers wallet.

  • Oh and finally, what are the fees for buying or selling bitcoin?

    There is only 1% fee for the seller from the amount of a sale. This covers the cost of running TBC. We don't charge any fees for buyers.